OEM+ Auto Tops, Inc., offers a five (5) year manufacturer’s warranty on all listed convertible tops and headliners. The warranty cycle starts from the day the convertible top or headliner is shipped from the facility.
Before installation, inspect the top or headliner for any marks, defects, or damage. Protecting the plastic or glass window from damage during installation is crucial.
Professional installation is recommended for all tops and headliners. Warranty is not covered for non-professional installation for any period.
For a period of five (5) years from the date of delivery, warranty covers
- Rips or tears of topping or headlining material
- Scratches or damages on glass window
- Discoloration or shrinkage of topping or headlining materials
- Stitching or heat-seal seams coming apart
- Breaking or cracking of plastic components
- Glass window bond failure
Any damage to the top or headliner due to improper installation is not covered under warranty for any period.
Labor compensation due to conditions covered under warranty
Eighteen (18) month labor (re-install) account credit of $50.00/1 hour install time.
Refer to the installation hours listed for each top and headliner throughout the catalog to obtain an accurate calculation of the amount of labor compensated for.
Labor compensation is voided for improper installation.
To submit a claim for any condition covered under warranty, simply contact OEM+ Auto Tops with the purchase order number, along with a detailed description of the issue. Following this, a return authorization number will be supplied by OEM+ Auto Tops, which must be specified on the packaging of the top or headliner before returning. The top or headliner must be carefully packaged in the same manner as it was received and returned to the OEM+ Auto Tops facility for inspection.
After examining the issue and determining the validity of the warranty claim, OEM+ Auto Tops will ship a replacement top or headliner to the customer or provide a refund of the full purchase amount, upon request. Labor compensation will be granted to the initial purchaser of the top.
There are no reviews yet.